Your privacy is important to us. This policy explains how Urvelionexa collects, uses, and safeguards your information when you use our site, as required in South Africa.

What We Collect

We collect limited personal and manuscript data for the purpose of narrative analysis.

• Contact information such as name, email address, and phone number is collected with your consent.
• Details of submissions and manuscript content are used solely for analysis and communication.
• Usage data may include browser type, pages viewed, and referring sites, collected via cookies.
• Feedback, preferences, or queries shared through forms or emails may be stored securely.

How We Use Data

Your information informs our services and supports feedback or requests securely.

• Respond to your queries and send analysis reports or service updates.
• Improvements to services based on user feedback or site usage analytics.
• Maintain security, prevent fraud, and ensure appropriate communication.
• Legal compliance in data retention and record keeping as required by South African law.

Legal Basis for Processing

We process your data as permitted by the Protection of Personal Information Act and GDPR.

Legal basis includes performance of a contract, consent, and compliance with applicable laws for user and business protection.

Data Sharing

Your data is never sold and is only shared to support service delivery.

• Information is shared internally among narrative analysts on a need-to-know basis for manuscript review.
• Third-party processors (hosting, tech) comply with security and privacy standards.
• We may share information if required by law or to protect rights and safety.

Data Security

Robust measures protect user data, including encryption, limited access, and regular review of procedures. All information is processed according to POPIA, GDPR, and industry best practices for confidentiality.

Your Rights

You have the right to access, correct, or request deletion of your information.

• Request a copy of your data we hold or correct inaccuracies at any time.
• Withdraw consent for data use or object to certain processing activities.
• Request deletion of your data, subject to legal and business needs.
• Lodge a complaint with the Information Regulator or data authority if needed.

Cookies & Tracking

Cookies gather anonymous usage data to provide a functional, secure experience and remember your preferences. Cookie consent banners appear on your first visit for transparency.

Cookie Policy Cookie Policy

Contact

For privacy questions, data access, or concerns, contact us through the options below.

Policy Changes

Updates are posted on this page. Review regularly to stay informed about data usage or rights.